Frequently Asked Questions

• Wine
  Blot wet stain of excess liquid or moisten dry/old stains with water, apply The Hate Stains Co. product and then launder as usual or rinse away soapy residue.
• Berries, pomegranate juice, and tomatoes
  Like wine, these disappear on contact. Remove excess material, moisten with water, apply The Hate Stains Co. product, and then launder as usual.
• Blood, Grass, Lipstick, and Mascara
  These also quickly disappear, though they need a little rubbing. Remove excess material, moisten with water, apply The Hate Stains Co. product, then use some rubbing to lift the stain and dissolve the color-causing particles. Then, launder as usual.
• Beet Juice, Carbon, Tea, and Grape Juice (yes it is odd that grape juice is different from wine but we tested it!)
  These types of stains do come out with The Hate Stains Co. product, but not on contact. Remove excess material, moisten with water, apply the product, and then launder for a great post-wash result.

A colorfast test is recommend to ensure our formula is safe for your fabric

Steps:

1. Choose an inconspicuous corner of the material, (maybe a hem or other hidden area) and apply the formula.
2. Leave for two to three minutes and then blot with a white paper towel.
3.  If the colors do not change, run, or come off on the paper towel, and if the item is definitely washable, you may safely use all The Hate Stains Co. products.

We hear that customers have tried many different "home remedies" to try and treat stains in a pinch. Some use salt, vinegar, soda water, white wine, or a combination of some or all of the above to quickly treat red wine and common household stains.

Our experience shows that The Hate Stains Co. formula works much better than any of the mentioned quick fixes. Here are a couple articles/blogs that did some independent testing Bustle.com and WineWankers.com

Stains are a pain, but you certainly don’t want the removal to be worse than the problem! The good news is our formula does not contain harsh oxidizing agents such as peroxide or chlorine bleach, and is generally safe on all washable fabrics EXCEPT rayon and acetate (which hate getting wet anyway).

To be safe, you should check any labels and if you read, "wash separately," "wash in cold water," "hand wash," "do not use detergent" or "turn inside out to launder", it may indicate the dyes in these items are not colorfast. If you are under any doubt we recommend you do a colorfast test before using any of our products.

Despite being safe for most clothing and your hands there are still some things that you need to be careful with:

• Clothing made with rayon or acetate or silk listed as "dry clean only" is not recommended for The Hate Stains Co. product use.
• Surfaces that are porous, like marble or granite or wood, and that need special care may absorb the liquid and dull the surface.

Our products' ingredients have been used to clean hands in labs and hospitals for over 40 Years, However, to reiterate what it says on the label:

Caution: Eye Irritant. Keep out of reach of children.

Avoid Eye Contact. For eye contact flush with water for 15 minutes. If irritation persists, seek medical attention. If swallowed, seek medical attention immediately. If dry skin and/or irritation appear, clean with soap and water, apply hand cream, and discontinue use. Do not mix with any other chemicals. Avoid contact with food. Store at room temperature. For external use only.

To test if our formula is safe for your fabric, choose an inconspicuous corner of the material, (maybe a hem or other hidden area) and apply the formula. Leave for two to three minutes and then blot with a white paper towel.

1. Prep: Blot wet stain of excess liquid or moisten dry/ old stains with water.
2. Treat: Apply the formula directly to the affected area.
3. Rinse: Remove soapy residue with water or launder as usual (for stubborn stains, repeat if necessary).
4. Relax: Carry on enjoying what you love!

We are very confident The Hate Stains Co. formula is the best stain remover out in the market. However, there are some stains on some fabrics that seem to be harder than others. Following instructions (prep/ treat/ rinse) can be repeated and significant progress should be made.

Stains are a pain but you don’t want the removal to be worse than the problem! While our formula does not contain harsh oxidizing agents such as peroxide or chlorine, it does remove color "to bleach" and the key is to make sure it works on the stains and not the fabric.

If you read: "wash separately", "do not use bleach", "wash in cold water," "hand wash," or "turn inside out ", the dyes in these items are not colorfast. Any doubt we recommend (1) you do a colorfast test and (2) you fully rinse the formula out immediately after treatment so it does not sit or react with the fabric.

We also contain water, so if the label reads "dry clean only" or your fabric hates water (e.g silk or rayon) then proceed carefully. If you get a water stain then the usual measures should remove it.

• PREP: Remove excess material & moisten with water.
• TREAT: Apply ESR® Formula to cover the affected area.
• RINSE: Remove all residue. Repeat as needed.
• RELAX: Launder or clean as usual. If not able to launder do make sure to rinse thoroughly. 

Keep close to the action for best results.

• PREP: Remove excess material & moisten with water.
• TREAT: Apply ESR® Formula to cover the affected area.
• RINSE: Remove all residue. Repeat as needed.
• RELAX: Launder or clean as usual. If not able to launder do make sure to rinse thoroughly. 

Keep close to the action for best results.

We also have some tips that may help. Some stains (berries, pomegranate juice, tomatoes) disappear on contact, while others (lipstick, tea, grape juice) may require a bit more time to "soak" the product before washing. For those stains that don't disappear on contact, we recommend:

1. Remove excess liquid/material from the stained area
2. Slightly dampen clothing or linen with cold water
3. Spray, wipe or blot the formula directly on the stain(s)
4. Allow a little time for the formula to sit. This does not need to be long, just a few minutes can make a difference.
5. Gently blot or rub the stained area. You can repeat this step if needed.
6. Launder as usual (or rinse well for items that can't be laundered, like upholstery)
7. For stubborn (old or set) stains, you may need to repeat these steps. The stain should lift a bit more each time.

We also have some tips that may help. Some stains (berries, pomegranate juice, tomatoes) disappear on contact, while others (lipstick, tea, grape juice) may require a bit more time to "soak" the product before washing. For those stains that don't disappear on contact, we recommend:

1. Remove excess liquid/material from the stained area
2. Slightly dampen clothing or linen with cold water
3. Spray, wipe or blot the formula directly on the stain(s)
4. Allow a little time for the formula to sit. This does not need to be long, just a few minutes can make a difference.
5. Gently blot or rub the stained area. You can repeat this step if needed.
6. Launder as usual (or rinse well for items that can't be laundered, like upholstery)
7. For stubborn (old or set) stains, you may need to repeat these steps. The stain should lift a bit more each time.

• Remove excess liquid from the stained area
• Slightly dampen clothing or linen with cold water
• Spray, wipe or blot ESR formula directly on the stain(s), rub in gently if needed
• Rinse well with water
• Repeat if necessary, for stubborn (old or set) stains,
• Launder as usual, after removing or treating the stain.

Yes, our formula works excellently on heavier fabrics. After treatment, it is important to properly remove all soapy residues (we suggest a carpet cleaning vacuum or careful use of a sponge and rinse with water).

Failure to properly remove residue can result in the clean spot collecting dust over time. If residue does remain and this occurs, you can still use a vacuum or sponge to clean the area.

The SDS sheet can be downloaded here. 

Formula: Water (7732-18-5), Ethoxylated Alcohol C12-C15 (68131-39-5)(non-ionic surfactant), Glycerin (56-81-5), Sodium Sulphite (7757-83-7), Ethanol (64-17-5)(denatured alcohol), Citric acid (77-92-9)

Formula: Water (7732-18-5), Ethoxylated Alcohol C12-C15 (68131-39-5), Glycerin (56-81-5), Sodium Sulphite (7757-83-7), Ethanol (64-17-5), Citric acid (77-92-9)

Listing link: amazon.com/dp/B0D1VVC542

• Coconut Oil
• Protease
• Palm Kernel Oil
• Vegetable Glycerin
• Sodium Lauryl Sulfate
• Water

Currently we do not ship to countries outside of the United States, however we are looking to expand soon! If you'd like to be notified when we start shipping to new countries, please email orders@hatestains.com with your email address and country to be added to our Subscriber list.

You will receive a shipping confirmation with an order tracking number when your order is processed. If you have questions, please email orders@hatestains.com.